Problem Logging In?

• Why doesn't my username and/or password work?

  There could be a variety of reasons causing your username and/or password not to work properly. We have listed the most probable reasons for this below.

  • Your username and password are CaSe SeNsITIvE and must be entered with the exact capital and lowercase letters received in your sign up email.
  • Some types of security software, such as Norton Internet Security, could be a reason why your password isn't working. Try disabling the security software to obtain access.
  • Be sure to turn off any Parental Control software and/or Parental Controls in your browser if you have them enabled.

• I've lost/don't know my password, help!

You can retrieve your password using this link:  You can also contact them for support 24 hours a day, 7 days a week, 365 days a year using the details available here:

 

• I have other problems relating to my username and password

  These can be resolved using our processor CCBill's support system. You can also contact them for support 24 hours a day, 7 days a week, 365 days a year using the details available on their site.

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